Abuse of a merchant's return or refund process to obtain money or replacement goods without a legitimate entitlement, including false non-delivery claims, empty-box returns, receipt manipulation, and returns of substituted merchandise.
Category: fraud prevention. Part of the Identity Technologist Glossary — more than 200 practitioner-grade definitions covering identity verification, KYC/AML, biometrics, fraud prevention, and compliance. See all terms at https://identitytechnologist.com/glossary.