Fraud that exploits customer-support or contact-center processes to take over accounts, reset credentials, redirect payments, obtain sensitive information, or persuade agents to override established controls.
Category: fraud prevention. Part of the Identity Technologist Glossary — more than 200 practitioner-grade definitions covering identity verification, KYC/AML, biometrics, fraud prevention, and compliance. See all terms at https://identitytechnologist.com/glossary.